People & ownership
Clear roles, decision rights, and accountability so work does not stall in the gaps between teams.
Business Operating Systems
Scale without operational chaos.
connect. simplify. scale.
Hallworth designs Business Operating Systems that connect people, processes, technology, and data into one organization — so growth stops feeling harder than it should.
The felt problem
Everything feels harder than it should.
Headcount, tools, and complexity have outpaced how the business actually runs. Departments optimize in isolation. Processes that worked earlier start breaking. Leadership loses shared visibility. Customers feel the seams.
- Departments run well alone and poorly together
- Tools multiply while clarity shrinks
- Customer experience depends on who picks up the work
- Leadership spends more time unblocking than deciding
The product
A Business Operating System — not another department fix.
Operations is the domain. Connection is the craft. Hallworth designs how the business runs as one connected organization: people, process, technology, leadership, and the customer experience.
Process & cadence
Workflows and leadership rhythms that make the business easier to run — not heavier to manage.
Technology & data
Systems architecture, HubSpot, reporting, and AI that support the operating model instead of fighting it.
Customer lifecycle
An end-to-end experience designed as one journey, not a handoff chain between silos.
01
Diagnose
Audits and assessments that show where friction, ownership gaps, and system debt are actually living.
02
Design
A Business Operating System that connects strategy to day-to-day execution across the company.
03
Build
Implementation, documentation, dashboards, enablement, and change support that make the design real.
04
Embed
Fractional VP of Operations leadership when you need ongoing strategy, execution, and accountability.
Services
Clear entry points. Real operating work.
Start with a focused diagnostic, design the full operating system, implement what matters, or embed ongoing executive leadership. Investments listed in CAD.
Six engagements
Core offer
designBusiness Operating System Design
Design a scalable operating system that enables your business strategy through clear processes, accountability, technology, and leadership rhythms. Includes an Operational Assessment.
- Investment
- $30,000–50,000 CAD
- Typical engagement
- Typically 6–12 weeks, depending on company size, stakeholder availability, and project scope.
- Everything in the Operational Assessment
- Business operating model
- Organizational & accountability framework
- Cross-functional workflows
- Customer lifecycle design
- Systems architecture recommendations
- KPI & reporting framework
- Leadership operating cadence
- SOP framework
- AI opportunities & recommendations
- Executive roadmap & implementation plan
Core offer
embeddedFractional VP of Operations
Embedded executive leadership for organizations that need ongoing operational strategy, execution, and accountability without hiring a full-time executive.
- Investment
- Starting at $8,000/month CAD
- Typical engagement
- Ongoing (typically 3–12+ months).
- Executive leadership
- Strategic planning & execution
- Cross-functional alignment
- KPI ownership & reporting
- Leadership coaching
- Operational decision support
- Continuous improvement
- Ongoing evolution of the operating system
Diagnostics
Focused assessments when you need clarity before a larger redesign or embedded engagement.
Customer Journey Audit
An assessment of your end-to-end customer experience to identify friction, inefficiencies, and opportunities across the customer lifecycle.
$5,000–8,000 CAD
Typically 2–4 weeks, depending on stakeholder availability.
What's included
- Journey mapping
- Leadership & stakeholder interviews
- Customer touchpoint review
- Process analysis
- Technology review
- Executive findings report
- Prioritized recommendations & roadmap
Operational Assessment
A comprehensive review of how your business operates across people, processes, technology, leadership, and data.
$8,000–15,000 CAD
Typically 3–5 weeks, depending on organizational complexity.
What's included
- Leadership interviews
- Department workflow analysis
- Roles & accountability review
- Systems & tools assessment
- KPI & reporting review
- AI opportunity assessment
- Executive findings & recommendations
HubSpot Operations Audit
Evaluate whether your HubSpot portal is supporting your business — or creating unnecessary complexity.
$5,000–10,000 CAD
Typically 2–4 weeks, depending on portal complexity.
What's included
- Portal architecture review
- Pipelines & lifecycle stages
- Properties & data quality
- Automations & workflows
- Dashboards & reporting
- Integrations
- Permissions & governance
- Customer operations alignment
- Executive recommendations & roadmap
Design, build, and embedded leadership
Build & Enablement
buildBring the operating system to life by implementing processes, systems, documentation, and organizational change. Includes discovery and implementation planning.
InvestmentStarting at $12,000, or $8,000–12,000/month for larger implementations
Typical engagementTypically 2–6 months, depending on implementation scope and internal capacity.
- Implementation planning
- Process documentation & SOPs
- Playbooks & templates
- Dashboard implementation
- HubSpot implementation & optimization
- AI workflow implementation
- Team training
- Leadership coaching
- Change management support
How engagements work
Practitioner-led. Plain-spoken. Built for the next stage of growth.
The product is the Business Operating System. Delivery today is often fractional or embedded VP of Operations leadership — with diagnostics, design sprints, and build work as focused entry points when that is the clearer next step.
Expect honest questions, practical recommendations, and systems designed so the next stage of growth is easier — not just a cleaner version of today's chaos.
Voice
Curious. Clear. Anti-theater.
No jargon stacks. No frameworks for show. If something is complicated, the work is to make it simple enough to run.
Next step
Tell me where the business is straining.
Share the symptoms, the stage of the company, and what "working" would look like in 90 days. We'll figure out whether a diagnostic, operating system design, build engagement, or embedded leadership is the right move.
Email Hallworth
desiree@inphaseapp.co
Prefer a specific service? Mention Customer Journey Audit, Operational Assessment, HubSpot Operations Audit, Business OS Design, Build & Enablement, or Fractional VP Ops.